Questions & Answers
line789 Frequently Asked Questions
Welcome to the FAQ page where deposits, withdrawals, account management, and bonus questions are all answered in one place.
line789 places great importance on staying connected with players. This FAQ page covers the questions players ask most — account registration, how to deposit and withdraw, how to claim bonuses, and wagering requirements — organised into four sections with detailed answers. If you can't find the answer here, you can ask directly in Myanmar language through line789's 24-hour live chat.
Group 1
How to Withdraw
To withdraw from line789, the minimum amount per withdrawal is 30,000 Ks. Requests below this amount cannot be processed. Available withdrawal methods are KBZPay, Wave Money, AYA Pay, and bank transfer. The wallet you withdraw to must match the phone number registered to your account.
No. Withdrawals are only sent to a wallet registered in the player's own name. Transfers to a third party's phone number or bank account are not allowed. This policy is in place to protect players' funds and cannot be changed. Please check your wallet details before submitting a withdrawal request.
Yes. line789 withdrawal service runs 24 hours a day, 7 days a week, so you can request a withdrawal at night or on any day off. Processing follows Myanmar Standard Time (MMT, UTC+6:30). You can submit a request at any time that suits you.
Normally, withdrawals reach your wallet within 15 minutes to 2 hours of your request. It may occasionally take longer due to KYC verification requirements or bank network issues. If it has been over 2 hours, contact us via live chat to check.
A withdrawal may be delayed for the following reasons — wagering requirement not yet met, incorrect wallet details, or account identity verification required. If you want to know right away what the issue is, contact our 24-hour live chat with a screenshot and we will look into it.
Group 2
Account Questions
Yes. line789 works in any browser and does not require an app. You can log in from any device using your own username and password. However, do not share your login details with anyone — keep them stored somewhere safe.
First, double-check your password and make sure Caps Lock is off. Try clearing your browser cache and cookies. If the problem continues, contact line789's 24-hour live chat for help. Let them know what error message you see when trying to log in — it will help resolve the issue faster.
To update your personal information, contact line789's 24-hour live chat. Some changes may require identity verification for financial security. Make sure the name on your wallet matches the name on your line789 account — this is important for withdrawals.
No. Each player is allowed to open one account only at line789. If duplicate accounts are found, they may be suspended and funds may be affected. If you have an issue with an old account, you can resolve it through live chat.
To recover your password, go to the line789 login page, click 'Forgot Password', and verify using your registered phone number or email. If you still have trouble, contact live chat for assistance — you can communicate in Burmese.
Group 3
How to Deposit
On the line789 website, click 'Deposit', select Wave Money, enter the amount, and send it to the Wave Money number shown on screen. After the transfer, enter the transaction reference in the form and submit. The minimum deposit is 3,000 Ks — please confirm the amount is correct before sending.
If your balance has not appeared after depositing, send a transaction screenshot to our 24-hour live chat and request a check. Keep note of your deposit reference number — it will be useful during the check. Delays can happen due to network issues.
To deposit via KBZPay, go to 'Deposit', select KBZPay, and transfer to the number shown on screen. Then enter the transaction reference number in the form and submit. The minimum deposit is 3,000 Ks. KBZPay is one of the most used deposit methods at line789.
line789 does not charge any deposit fee. However, the payment app you use (KBZPay, Wave Money, AYA Pay) may charge a transaction fee. Those fees are set by the payment service provider and are not controlled by line789.
KBZPay, Wave Money, AYA Pay, and bank transfer — all methods have a minimum deposit of 3,000 Ks. Any amount above that can be deposited. If you want to claim a welcome bonus, you can deposit from this minimum amount and receive a 150% bonus.
Group 4
Bonuses and Promotions
The wagering requirement means you must play through the bonus amount × 15 times before you can withdraw bonus funds. For example — if you receive a bonus of 30,000 Ks, you need to wager 30,000 × 15 = 450,000 Ks before the bonus funds can be withdrawn. Your own deposited money can be withdrawn without meeting the wagering requirement.
At line789, a 150% welcome bonus is automatically given on your first deposit — no need to request it separately. For example — deposit 20,000 Ks and you get a 30,000 Ks bonus, making your balance 50,000 Ks. You need to complete 30,000 × 15 = 450,000 Ks in wagering before the bonus funds can be withdrawn. The maximum bonus you can receive is 300,000 Ks.
Slots, Live Casino (Baccarat, Roulette, Dragon Tiger) and football — these game types count toward the wagering requirement. The contribution rate may vary by game type. See the Terms & Conditions for details or ask via live chat.
Refer a friend to line789 and when they make their first deposit, you receive 8% of that amount as a bonus (maximum 30,000 Ks per person). On top of that, you continue to earn 0.1% of your friends' valid bets as a weekly commission — for as long as they keep playing.
After receiving the welcome bonus, you can withdraw your own deposited money without completing the wagering requirement. However, if you withdraw your own funds, the bonus may be forfeited. If you want to withdraw the bonus funds as well, complete the 15x wagering requirement first and then request the withdrawal.
Still can't find the answer?
Contact our expert team in Myanmar language via 24-hour live chat — any question answered right away. You can also reach us by email: [email protected]
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