Privacy Policy

line789 Privacy Policy

Your personal information matters to us. This page clearly explains how line789 handles your data.

Last Updated: 30 October 2026
Section 1

Types of Information We Collect

When you use the platform, line789 may collect the following personal information from you. The types of information collected include —

1.1 Information You Provide Directly

  • Name, date of birth, and contact details provided when registering an account
  • National ID or passport copy submitted for account verification
  • Bank recipient details provided when depositing or withdrawing funds
  • Communication records generated during customer service interactions
Name Date of Birth Email Phone Number Payment Details Identity Document

1.2 Automatically Collected Information

  • IP address, browser type, device information
  • Gaming history, transaction history
  • Navigation records showing how users move through the website
  • Data collected via cookies and similar tracking technologies
Section 2

How We Collect Your Information

We collect your personal information through the following methods —

  • Account Registration: Information you provide directly when creating an account on the platform.
  • Financial Transactions: Payment information required when depositing or withdrawing via KBZPay, Wave Money, AYA Pay, and bank transfers.
  • Customer Service: Communication records collected when you contact us via 24-hour Live Chat or email.
  • During Gameplay: Gaming records and transaction records are automatically logged while you play on the platform.
  • Cookies: Automatically collected via cookies when you visit the website.
Section 3

How We Use Your Information

We use the information collected only for the following purposes —

3.1 To Provide Our Services

  • To open, verify, and manage your account
  • To process deposits and withdrawals
  • To offer bonuses and VIP rewards
  • To provide 24-hour customer service

3.2 Security and Legal Compliance

  • To carry out KYC (Know Your Customer) procedures to protect against fraud and money laundering
  • To verify age so that players under 21 cannot participate
  • To handle responsible gambling policies

3.3 To Improve Our Services

  • To understand how the platform is being used
  • To resolve website issues and disruptions
  • To improve your experience on the platform
Section 4

Third-Party Sharing Policy

We do not sell, rent, or permanently disclose your personal information to third parties. However, we may share it in limited circumstances —

  • Payment Service Providers: KBZPay, Wave Money, AYA Pay, and banks — only the information required to process transactions
  • Technology Service Providers: For server operations, data protection, and software services — only the data required to perform those services
  • Legal Requirements: When ordered by a court or required by law
  • With Your Consent: When you have given your agreement for a specific action

Third-party service providers are obligated to handle data in accordance with the data protection agreements we have put in place.

Section 5

Cookies and Tracking Technologies

Our website may store small cookie files on your computer or mobile device. Cookies help make the website easier to use.

Types of Cookies

  • Essential Cookies: Required for login and security — without these cookies, the website cannot function at all
  • Functional Cookies: To save your language preferences and gameplay settings
  • Analytics Cookies: To understand how the website is used — data from these cookies is aggregated and used to improve the platform

You can disable cookies through your browser settings, but please note that some platform features may not work properly as a result.

Section 6

Data Retention Period

We do not retain your personal information longer than necessary. Data retention periods are as follows —

  • Account Data: For as long as your account exists, and may be retained for an additional period after closure as required by law
  • Transaction Records: In accordance with financial legislation requirements
  • Customer Service Records: For a set period after the issue has been resolved
  • Audit Logs: In accordance with security requirements

You may request deletion of your data — however, please note that legal and financial record-keeping obligations may override that request.

Section 7

Data Security Measures

line789 takes the following technical and organisational measures to protect your personal information —

  • SSL/TLS Encryption: All data transmitted between you and our servers is encrypted and protected
  • Secure Payment Gateway: Financial transactions are processed through a PCI-DSS compliant payment gateway
  • Access Control: Only staff who need your personal information are permitted to access it
  • Regular Audits: We carry out routine checks to identify any security vulnerabilities
  • Data Backup: Regular backups are performed to prevent data loss
  • Staff Training: Our staff are trained on proper ethics and security practices when handling personal information

If you become aware of any data loss, unauthorised access, or disclosure, please contact us immediately at [email protected].

Section 8

Your Data Rights

You have the following rights regarding the personal information we collect —

Right to Access

You can check how we handle your data

Right to Rectification

You can request correction of any inaccurate personal information

Right to Erasure

You can request deletion of your data where there is no legal obligation to retain it

Right to Restriction

You can request that certain data processing be restricted

Right to Data Portability

You can export your data in a format of your choosing

Right to Withdraw Consent

You can withdraw consent previously given for the use of your data

To exercise any of these rights, contact us at [email protected] or reach us through 24-hour Live Chat.

Section 9

Protection of Minors

The line789 platform is for users aged 21+ only. We do not knowingly collect personal information from anyone under 21.

Age verification is carried out at registration by submitting identification documents. If a user is found to be under 21 —

  • The account is closed immediately
  • Verification records are handled in accordance with legal requirements
  • Remaining data is deleted after confirming it is no longer needed

If you know of someone under 21 using the service, please notify us at [email protected].

Section 10

Policy Updates

line789 may update this Privacy Policy from time to time. When any change is made —

  • The "Last Updated" date on this page will be revised
  • Significant changes will be announced on the website
  • For major changes, we may notify you through your registered account

Continued use of the platform after any changes means you accept the revised policy. We cannot be held responsible if you miss a change — so please review this policy regularly.

Section 11

Privacy Contact

Email

For privacy questions and requests — contact us at [email protected]

24-Hour Live Chat

Reach our customer support team instantly via Live Chat in Myanmar language

For data protection enquiries — include your name, account email, and a clear description of your request, then contact us at [email protected]. Our customer support team responds in Myanmar language through 24-hour Live Chat.

Please note that identity verification is required when processing data requests — this is to prevent any third party from accessing your personal information.

FAQ

Privacy Protection Quick Answers

No. line789 does not sell, rent, or permanently transfer your personal information to any third parties. Only the minimum necessary data is shared with service providers such as KBZPay, Wave Money, and AYA Pay, as well as server providers, solely to deliver our services.

Your personal information is kept for as long as your account remains active. Financial transaction records are retained in accordance with legal requirements. Once no longer needed, data is deleted or anonymised.

You can contact [email protected] to request an update or deletion. You can also reach us through 24-hour Live Chat. Deletion requests will be fulfilled unless there is a legal restriction — for example, transaction records required by law must continue to be retained.

Yes, you can disable cookies from your browser settings. However, please note that if essential cookies (for login and security) are disabled, some features of the platform may not function properly.

National ID or passport copies submitted during KYC verification are stored on servers protected by SSL encryption. Access to that data is restricted to authorised staff, who are obligated to handle it in accordance with data protection procedures.

Significant changes will be announced on the website, and major changes may be notified through your registered account. Please check the "Last Updated" date at the top of this page. Continued use of the platform will be considered acceptance of the revised policy.